EYLEX CINEMAS
Your experience matters to us. Share your concern and our team will resolve it within 48 hours.
REACH US DIRECTLY
Whether it’s a booking issue, screen quality concern, staff behaviour, or any other matter — our guest relations team ensures every complaint is heard and acted upon.
For urgent matters related to active bookings, please contact the respective cinema location directly for faster resolution.
SUBMIT YOUR GRIEVANCE
QUICK ANSWERS
All grievances submitted via this form are acknowledged within 24 hours. Full resolution is targeted within 48 working hours. Complex matters involving refunds or third-party investigations may take up to 7 business days, and you will be kept informed throughout.
If you have not heard from us within 48 hours, please email us at info@eylex.com with your grievance reference number (shared upon submission). You may also reach out via our social channels.
Yes. If you feel your issue hasn’t been resolved satisfactorily, you may escalate it to our Guest Relations Head by writing to info@eylex.com with subject line: ESCALATION – [Your Name]. We take escalations seriously and ensure senior review.
Experience Cinema Like Never Before.
Your feedback helps us serve every guest with the excellence they deserve.
